TERMS:
Cancellation Policy- We enjoy being off-the-beaten-path here in Vava’u, but we have a very short “high-season” and therefore require a strict cancellation policy in order to remain sustainable. We appreciate your understanding.
- Cancellations 30+ days prior to check-in will receive a full refund for their lodging.
- Cancellations made between 15-29 days of the reservation will forfeit 50% of the invoice.
- Cancellations made within 14 days of the reservation date will be charged 100% of the reservation cost.
Cancellation policy applies to situations beyond your/our control, including, but not limited to ill health, inclement weather, airline strikes or issues, flight cancellations/delays, pandemics, natural disasters, state of emergency, regional communication issues, border closures, quarantine requirements, changes to ferry schedules, ocean conditions etc. Due to this, we strongly recommend acquiring appropriate travel cancellation and medical insurance with pandemic coverage.
Bookings may be transferred to another person procured by the client with the consent of the business owners.
How to pay for your stay-
A credit card number or full payment is due at the time of booking to hold the reservation. Booking dates will not be tentatively held. Receipt of payment or credit card number will be your confirmation for your stay with Lucky’s Beach Houses.
Payment options for your stay at Lucky’s Beach include paying online via airbnb, transferring your payment in full via Western Union services, International Wire Transfer to our local bank account, or payment made in cash Pa’anga upon your arrival at Lucky’s Beach Houses.
Paying with cash upon arrival is our most used and most affordable option. If this option is chosen, you will need to securely send your credit card number to Lucky’s Beach Houses and we will hold a credit card on file. Your credit card will not be charged at the time of booking the reservation. It will only be held for no-shows or late cancellations. We DO NOT accept credit cards as a typical type of payment at this time, it is used solely to “hold your reservation.”
Bank & credit card fees are not included in our pricing, and we do not provide any currency exchanges. In the event that we need to charge your credit card, you will be charged the additional credit card fees and processing fees in the approximate amount of 3-5%.